Lead Consultant_kenan Configuration
To monitor the design, and developed solutions for the Kenan Billing System
To provide key technical expertise on these systems to the team and to be a product expert
To ensure quality is maintained across deliverables mainly CRs/Projects/Minor Enhancements
Identify process improvement opportunities
Keep a track of operational KPIs and trend
Key accountabilities
Involvement in the design or modification of Kenan system. Interacts with the business stakeholders and subject matter experts in order to understand their problems and needs. Gathers, documents, and analyses business needs and requirements.
Represent Billing & Revenue Realization team in various Colt projects, lead billing projects, and support minor enhancements for billing
Collect requirements in co-ordination with Billing Ops managers and SMEs to feed in to the project
Monitor complete solutions along with installation, system test plans and results of tests and ensure they are fit-for-purpose and up to COLT agreed standards
Ensure that the billing requirements are fulfilled in the project, review designs for changes to billing and other systems and processes that impact billing
Ensure billing requirements are provided to IT team for implementation into billing and other systems, review high level and low level designs, ensure sign offs etc.
Plan timelines and budget for billing changes coordinating with the project team to fit into overall timelines and budget
To acquire a good working knowledge of the different COLT country set-ups and requirements and to gain an understanding of the COLT billing model and New Product Introduction development cycle.
Improve systems by studying current practices; design modifications, recommend controls by identifying problems
Plan design and execution of various testing phases including billing UAT
Update process documents, train users, and provide post go-live support
Ensure review and approval of all recommendations, deliverables or request additional information, where required, to complete the Change Requests, Projects or Minor Enhancements
Ensure planning and tracking of scheduled activities in a well-defined, structured manner
Ensure timely, regular and structured communication to all impacted stakeholders at all given times
Support billing operations activities as and when required
Role specific requirements
Skills & Experience Mandatory Skills
Kenan Billing System 2.x and above (preferably 4.x) of Amdocs, Kenan Arbor/BP
Hands on experience on converting business requirements to technical specifications and vice versa
Good Knowledge of Billing Operations activities
Good understanding of Kenan architecture, configurations and tables.
10-15 Years of total experience with minimum 5-6 years of relevant experience on Kenan Billing platform
Hands-on experience in SQL, Microsoft Excel. Python preferred
Project Management / Change Management / Delivery Management experience
Desirable Skills
Technical and functional knowledge of other retail billing systems, wholesale billing systems and Mediation systems
Experience as business analyst or data migration specialists in billing implementation projects
Preferably experience of IT/BSS and implementation within a telecoms company
Qualifications Minimum qualification - B.E., B.Tech, MCA or equivalent
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